1. Goods sold are not exchangeable, returnable or refundable due to the following reasons:
   
    
   • A couple scenes in the merchandise were lost due to legal censorship and/or the picture/sound quality does not meet your expectation.
     
      
   • There are scratches on the merchandise and it might not play well after a while.
     
      
   • Buyer is responsible to make sure your Audio and Video system compatibility to play VCD or DVD before placing an order. tomken2005.com does not responsible for merchandise cannot be played in certain systems due to incompatibility of several models of CD, VCD and DVD players.
      
   • tomken2005.com not responsible for any producer technical problem (audio,subtitle,language/..)
      
   • tomken2005.com may change the merchandise cover and/or description due to different batch of manufacturing. The merchandise inlay cover might be different as displayed in our web site, but the merchandise content is remaining unchanged.
     
      
2. tomken2005.com will accept product return only when the total defects duration is more than 3 (three) minutes in the entire merchandise, and defective is caused by minor manufacturing defects.

Defective Merchandise Policy

1. If you receive a merchandise that is damaged or defective, please notify us by sending an e-mail to sales@tomken2005.com within five (5) working days, from the date you received your merchandise. Kindly provide us with your item name and damage description of the merchandise.
   
    
2. Correspondence made after said period and unauthorized returns will not be entertained.
   
    
3. All damaged/defective merchandise must be returned to us with proper and secure pack-up. You are advice to send us your damaged/defective merchandise via a reliable courier provider. tomken2005.com is not responsible towards missing of damaged/defective merchandise return to us, due to negligence of courier provider or sender.
   
    
4. We will investigate and check the said damaged/defective merchandise again after receiving it. We will send you a replacement unit via Registered Mail, once we rectified the problem. Else, we will send back the original copy to you.
   
    
5. Both parties have to bear own shipping costs and other expenses incurred.
   
    
6. Please allow two (2) to three (3) business weeks to process your damaged/defective merchandise return.